Privacy Policy
Effective: March 11, 2026 | Last reviewed: March 11, 2026
This Privacy Policy explains how GenLP LLC collects, uses, stores, and discloses personal information when you use GenLP.ai, including the public marketing site, account flows, and hosted pages we operate.
Controller and contact information
The controller for the personal information described in this notice is GenLP LLC, 1021 E Lincolnway Suite #9630, Cheyenne, Wyoming 82001, United States. Contact privacy@genlp.ai for privacy questions or contact@genlp.ai for general support.
Regional privacy contact
We do not currently publish separate EU or UK representative contacts in this notice. Contact privacy@genlp.ai for regional privacy requests while counsel confirms whether Article 27 appointments are required for specific processing activities.
Information we collect
- Account and contact details such as name, email address, and login metadata.
- Billing metadata and transaction status received from Stripe.
- Prompts, uploaded assets, generated content, and configuration settings you choose to store.
- Operational logs, device data, page visits, and error diagnostics.
- Data about visitors to customer-published pages where we process the data on the customer's behalf under the Data Processing Addendum.
Why we use information
- To create, host, secure, and support the service.
- To manage subscriptions, refunds, fraud review, and account operations.
- To respond to support issues, privacy requests, and abuse reports.
- To measure product performance and improve the service when analytics consent has been granted.
- To comply with legal obligations and protect users, customers, and the service.
Legal bases and disclosures
Where privacy law requires a legal basis, we rely on contract performance, legitimate interests, consent, and legal obligations as appropriate to the activity. We do not sell personal information, and we do not share personal information for cross-context behavioral advertising on this surface.
Processors and service providers
Retention
Account profile and workspace settings
Retention: For the life of the account and up to 24 months after closure
Kept to provide the service, resolve disputes, and maintain security records.
Billing and transaction records
Retention: Up to 7 years or longer if tax or accounting rules require it
Payment card details are handled directly by Stripe, not stored in full by GenLP.
Support messages and abuse reports
Retention: Up to 24 months after the issue is closed
May be retained longer when needed for investigations, disputes, or legal obligations.
Operational logs and security events
Retention: Typically up to 24 months
Shorter or longer windows may apply when incident response or legal obligations require it.
Analytics and consent records
Retention: Analytics cookies up to 13 months; consent preference records up to 24 months
Analytics remains off until the visitor enables it on this surface.
Cookies, analytics, and browser signals
Analytics cookies are disabled until the visitor enables them through the banner or cookie preferences panel. We do not currently represent browser-sent Global Privacy Control as an automated rights workflow on this surface. Visitors can manage analytics choices through our Cookie Policy page or contact privacy@genlp.ai for manual privacy-rights requests.
Your rights and requests
Depending on your location, you may have rights to access, delete, correct, export, or object to certain processing. We currently review rights requests manually. Use the privacy request page or email privacy@genlp.ai.
International transfers and security
We use infrastructure and vendors that may process data in the United States and other regions where they operate. When transfer law applies, we rely on contractual safeguards and technical measures as appropriate. We also use access controls, logging, encryption in transit, and vendor security controls to protect the service.