Refund Policy

Effective: March 11, 2026 | Last reviewed: March 11, 2026

This Refund Policy explains when GenLP LLC will issue refunds for GenLP.ai subscriptions and how the process works with Stripe.

Refund window

New subscription purchases are eligible for a refund within 14 calendar days from the initial subscription purchase.

Eligible refunds

Requests made within the initial 14-day refund window.
Duplicate or incorrect charges.
Confirmed fraud or unauthorized purchases.
Material product defects that prevent normal use and cannot be resolved in a reasonable period.

Non-refundable cases

Partially used renewal periods after the initial refund window.
Charges incurred because cancellation was not completed before renewal.
Feature dissatisfaction after extensive use outside the stated refund window.

How to request a refund

Email contact@genlp.ai with the account email and purchase details, or start from app.genlp.ai/billing.

Review time: 2 to 3 business days for review.
Settlement time after approval: 5 to 10 business days after approval.
Statement descriptor note: Refund and charge records may reference GenLP, GenLP.ai, or Stripe depending on your card statement formatting.

Chargebacks

Contact support before filing a chargeback whenever possible. Direct refund handling is usually faster than a bank dispute and helps us investigate billing issues accurately.